When conflict comes knocking, family businesses often turn to familiar solutions: transparent communication, deferring to a sole decision-maker, or bringing in a mediator. But when positions harden, these approaches often fall short, and can leave the family in a more difficult position.
The main problem with familiar “solutions” is that they assume the conflict can be easily fixed with a couple conversations. However, conflict isn’t a surface-level disagreement. It’s systemic, and it’s usually identity-based.
And that’s why family businesses need to understand that disagreements, disputes, and conflict are not the same thing. Only when a family recognizes the differences between these three categories can they turn to appropriate solutions.
This article explains the differences between disagreements, disputes, and conflicts. It also points to the best, tried-and-tested solutions for each.
Become a Member for Your Expertly Curated Advice
Joining the Family Wealth Library means access to the information the legacy builders need to navigate family dynamics and protect our wealth. We can keep what is ours by managing familial challenges and building trust and transparency.